Yesterday, Medellin Colombia became the hub of global public service appreciation as over 800 participants all over the world convened in dialogue of public service delivery.
Under the theme “innovating service delivery to implement the post – 2015 development agenda” the awards aimed at highlighting countries around the globe that provide excellent public service delivery to their citizens.
Kenya’s Huduma programme is a first prize winner among 12 countries, including Spain, Singapore and United Arab Emirates. The Service programme enables citizens to receive government services online, including each query online (they even extend their services to Facebook, where citizens post their enquiries and receive feedback within 24 hours).
Also receiving recognition is the Ethiopian government’s Integrated Housing Development Programme, an ongoing project since 2010. Building 171 000 housing units for low to middle-income residents who are moving into the highly urbanizing city of Addis Ababa, further allocating 20% of the units to women-headed homes. The Integrated Housing Development programme received second prize, among other countries such as Brazil, France and the Philippines.
These awards, organized by UNDESA in partnership with UN Women and UNDP provide a platform to uplift public service management systems through engaging in a three-day forum which includes these awards annually. With hope to use this as a networking platform, countries around the world learn of good practices, building government capacity and involving innovative responses that make sure we all reach the soon to be declared Sustainable Development Goals.